Returns & Exchanges

At VelociRAX Australia, we stand by the quality of our racks and offer a 30-day return policy to ensure you have the best experience with your gear. If you are not completely satisfied with your purchase, we are here to help you through the return or exchange process.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Authorization (RA) number.

• 2.
  Pack Your Gear

  Ensure the rack and all components are securely packed in their original packaging to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label and drop your package off at any authorized carrier location, keeping a copy of your tracking information.

• 4.
  Receive Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.